Here you will find a submitted ticket and all associated data, including comments, change and notification logs, and attachments.
Default queries are generally divided into three groups:
Stats shown may also be filtered by group.
The original ticket data may not be modified in any way. Only associated or non-destructive changes may occur, such as changing status, severity, adding/removing tags, and assigning owner. All changes are tracked in a log.
The owner of a ticket is the current user assigned to perform some action or address the the issue presented by the ticket in some way. Ownership may change several times during the life of the ticket and is tracked in the change log. When assigned to a ticket as an owner, the ticket will appear in the user's "My assigned tickets" list.
Sometimes, a ticket may belong to a group of users rather than a specific person.
This sets the priority of the ticket.
Comments are visible to anyone who has access to read this ticket, including the ticket submitter, unless the comment is marked private.
You may send the comment to others by filling in username, user ID, or email addresses in the "Send message to" field. Any value entered here is sticky--that is, the value will be retained and the field pre-filled for the next comment. This makes it easy to keep the same set of people notified. All notifications are tracked in a log.
When watching a ticket, you will be notified of any comments added or changes made. You may stop watching at any time.